adaptation of the work introduced by the US National Center for Access to Justice, 1 the Access to Civil Justice Index (2014)
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response carried a weight of 10, 5 or 1 based on the importance of the issue
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Department of Justice defines access to justice as: Enabling Canadians to obtain the information and assistance they need to help prevent legal issues from arising and help them to resolve such issues efficiently, affordably, and fairly, either through informal resolution mechanisms, where possible, or the formal justice system, when necessary.
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The essence of the user’s point of view is retained, while allowing the administrative body to answer the question from its operational perspective.