Tracking Outcomes: A Guide for Civil Legal Aid Providers

tags

Justice Metrics

Outcome measures focused on legal aid in the USA. Tons of example measures in the appendices and a broad literature review.

Notes

interviews with leaders in the provider and funder communities to offer a snapshot of current perspectives on working with outcomes data

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Inputs are things that allow civil legal aid programs to be productive.

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Outputs are things that civil legal aid programs produce

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Outcomes are the consequences, impacts, or effects of the services provided

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best to combine intuitive gut evaluations with hard data. Numbers tell one story, narratives tell another

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Flagging emerging trends.

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key to the use of the data for this purpose is the organization’s flexibility, particularly its willingness to change measures

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correlating findings with data sets held by social services organizations

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logical connection can be identified between the specific tasks performed by each staff person in the program or community, and those big goals

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re-sorting outcome measures does not have to mean changing current case management systems.

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where is the data that tracking outcomes leads to better outcomes?

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Correlating outcomes with other datasets

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systemic advocacy. Providers may have a beneficial impact on large numbers of people by i) handling large numbers of direct service cases, ii) handling individual matters that set precedent, iii) representing individual clients in class actions, or in groups or in coalitions, or iv) representing individual clients or groups in actions targeting specific institutions or specific communities.

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APPENDIX 2: OUTCOMES MEASURES – EXAMPLES

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ADDITIONAL GUIDANCE ON USING DATA TO TRACK OUTCOMES

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DATABASES AND ANALYTICS TOOLS

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