Triple Aim Framework

A2JBC Measurement Working Group's framework for justice metrics

About the framework (Dandurand, Y., Jahn, J., Morley, J. & Roberts, T.: Access to Justice Measurement Framework)

Aim: Improving population access to justice
Aim: Improving individual users' experience of access to justice
Aim: Improving costs
Suggestions of specific things to measure, e.g. "Extent to which the available information is understood by users", but does not provide data standards, nor does it think standards would be appropriate

Applying the framework (Walking the Talk on Measuring Access to Justice)

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