Wallumatta Legal

00:06:03 Encouraged by CEO to invest in technology. Scalability
00:08:53 Use off-the-shelf software, don't need to build stuff
00:11:06 Digitizing existing processes vs designing new ones
00:12:43 Wallumatta: Low cost unbundled family law services for people who don't qualify for Legal Aid and can afford to make some contribution, but not retail rates. "missing middle"
00:14:23 Scale through tech rather than adding more and more lawyers
00:18:20 Wallumatta tech: Client intake, document automation for court forms, student volunteer intake
00:20:42 Not super concerned about digital divide, Wallumatta is not designed for every segment of the market. Targeting relatively tech-literate, online people. Serving those people frees up pro bono capacity
00:28:37 Favours regulatory reform to see lower end of the market serviced
00:32:37 Possibility of setting up a network of Wallumatta/DC ALF type firms, maybe a center of excellence type of thing
00:34:36 Legal innovation: Transforming the way we do things, not just digitizing existing things